30 Day Returns:
We accept returns within 30 days of purchase.
Return Requirements:
- Item must be returned within 30 days
- Product must be in original condition
- Not damaged or previously installed
- Include a copy of your invoice
How to Start a Return:
- Step 1: Submit a return request through our website return form
- Step 2: Receive your Return Goods Authorization (RMA) number
- Step 3: Ship the item back with the RMA number clearly marked
Return Shipping Costs:
| Situation | Who Pays Shipping? |
|---|---|
| We shipped wrong item | Innovative Hobby Supply pays |
| Scale/size issue (our description was wrong) | Innovative Hobby Supply pays |
| You ordered wrong item | Customer pays |
| You changed your mind | Customer pays |
Refund:
Once we receive and inspect your return, we'll process a refund to your original payment method.